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Boardwalk Frequently Asked Questions

Be familiar with these so that you can win in "5 for 10"

A prize program run by The Santa Cruz Seaside Company where you answer FIVE of these questions correctly and then get TEN "dollars" towards a Boardwalk purchase.

List updated on 1/14/2016

DO YOU HAVE MAPS OF THE BOARDWALK?
A stock of maps are kept at each Ticket Booth, Guest Services (near Haunted Castle ride), and Season Pass/Group Sales (Entrance 2).

WHERE IS THE CLOSEST RESTROOM?
• Boardwalk Bowl in the center of the building.
• Casino Arcade by the Shooting Gallery.
• Neptune’s Kingdom, 2nd floor.
• Either side of Milk Bottles, near the Carousel.
• Ramp to right of Logger’s Revenge.
• River Parking Lot entrance.

WHERE IS FIRST AID?
It’s in the Guest Services Office near the Haunted Castle ride and is open when rides are operating.

WHERE CAN I GET A DRINK OF WATER?
• Boardwalk Bowl.
• Casino Arcade near the Shooting Gallery.
• Neptune’s Kingdom, 2nd floor.
• Entrance 2 at the Pirate Ship.
• Entrance 3 at the seawall.
• Haunted Castle at the seawall.
• Guest Services.
• Logger’s Revenge ticket booth.
• Logger’s Revenge restroom.

WHERE IS THE NEAREST ATM?
• Boardwalk Bowl, near the front desk.
• Casino Arcade entrance.
• Neptune’s Kingdom, near Mini Golf.
• Entrance 2, street side.
• Entrance to Beach Lot.
• Next to the Giant Dipper Ticket Booth.
• Across from the Carousel ride at the seawall.
• Next to Rock-O-Plane, across from Bulgy.

WHERE CAN I GET PARKING METER CHANGE?
• Beach Lot Entrance.
• Beach St. at: Cliff St., Riverside Ave., or Third St.
• Guest Services.
• Season Pass/Group Sales.
• Any Food, Game, or Arcade location.

CAN I RIDE MY BIKE, SKATEBOARD, SCOOTER, OR ROLLER BLADES ON THE BOARDWALK?
Sorry, no. West Cliff Drive and the skate park at the Riverside Avenue bridge are both free.

WHERE CAN I PARK MY BIKE?
• Bike racks are on the street side of Casino Arcade, Neptune’s Kingdom, Carousel ride, or
near the River Parking Lot entrance.
• Bike lockers can be rented from Guest Services and are located at the River Parking Lot entrance and the Shoreline Apartments Parking Lot, across Beach Street from Entrance 4.

WHAT TIME DO THE ARCADES OPEN? WHAT ABOUT BOARDWALK BOWL?
Neptune’s Kingdom and the Casino Arcade open one hour before the rides on operating days.
The Boardwalk Bowl opens at 9:00 a.m.

WHAT TIME DO THE RIDES OPEN/CLOSE?
It varies. Operating Calendars are available in Guest Services and Season Pass/Group Sales.

ARE THERE DISCOUNTS FOR RIDES?
By Day of Week: Ask a Ticket Booth Operator for details about current discounts.
For Larger Groups: Groups of 20 or more can go to the Season Pass/Group Sales Office.

WHERE CAN I BUY A MYBOARDWALK CARD?
Buy or recharge your Card at Guest Services, Season Pass/Group Sales, Ticket Booths,
Attractions, or designated kiosks (in Arcades, or near Milk Bottles, Sea Swings, or Sea Serpent).

WHERE CAN I USE MYBOARDWALK CARDS?
Points can be used for Arcades, Games, or Rides.

CAN I REPLACE A DAMAGED MYBOARDWALK CARD?
Take the card to Guest Services or Season Pass/Group Sales for validation and re-issue.


CAN INDIVIDUAL RIDE TICKETS BE REFUNDED?
Your tickets never expire. You can still use them at any ride; each ticket counts as one point.


ARE RIDES WHEELCHAIR ACCESSIBLE?
Yes, some rides are accessible; a list is available from any Ticket Booth, at Guest Services, or at
Season Pass/Group Sales.


WHERE CAN I RENT A WHEELCHAIR?
Guest Services or Season Pass/Group Sales. A photo ID and credit card imprint are required as
a deposit in addition to the rental fee.

WHERE CAN I RENT A STROLLER?
Millions of Memories store on the Colonnade.


DO YOU HAVE LOCKERS FOR MY STUFF?
Lockers for short-term use can be found:
• In Casino Arcade, near the Shooting Gallery.
• Next to Marini’s Munchies, near Entrance 5.
• Near restrooms under Logger’s Revenge ride.

WHERE CAN I WASH SAND OFF MY CLOTHES?
• Foot Wash: on beach outside the Colonnade or on beach across from Haunted Castle.
• Shower: on the beach across from Carousel or the east Sky Glider platform, or at the River
Parking Lot entrance.


WHERE CAN I GET WI-FI ACCESS?
The free Wi-Fi signal is strongest on both deck extensions on the beach side of the Boardwalk.

WHERE CAN I CHARGE MY ELECTRONIC DEVICE?
Guest outlets are in Neptune’s Kingdom, 2nd floor.

WHERE IS A PAY PHONE?
Outside the Carousel ride, at Entrance 3.

WHERE CAN I BUY POSTAGE STAMPS?
WHERE IS THE MAILBOX?

A stamp machine is located at Neptune’s Kingdom Mini Golf course. The mailbox is at
Entrance 2, street side.


DO YOU HAVE A PUBLIC PAGING SYSTEM?
If a person is lost, please contact the nearest Employee for Security or check Guest Services.

WHERE ARE LOST CHILDREN & PARENTS REUNITED?
• If you are looking for a missing child, ask an employee to call 611 and find out whether he or
she has been located, then go to Guest Services.
• If you found a lost child, ask an employee to call 611 to request a Security Officer to escort
the child to Guest Services.

ARE PETS ALLOWED?
Sorry, no; pets are not allowed. A listing of dog friendly areas is available in Guest Services.

WHERE ARE THE PICNIC FACILITIES?
Beach Deck - On beach, south of Casino Arcade.
Aloha Terrace - On lawn, west of Casino Arcade.

HOW DO I FIND A COCOANUT GROVE EVENT?
Entrances A and B: street side near Casino Arcade. Check the sign above each to confirm.
Entrances C: west end of Colonnade, north side (near Marini’s Candies)
Entrance D: west end of Colonnade, south side (near Casino Arcade).

WHERE CAN I GET BOARDWALK HISTORICAL INFORMATION?
• You might like to see the Historium photos on the second floor of Neptune’s Kingdom (formerly
known as the Plunge Saltwater Pool).
• Keep an eye out for Historic Walking Tour placards located throughout the park.
• The Boardwalk’s 100th Anniversary book and DVD (2007) are available for purchase from
Millions of Memories on the Colonnade.

CAN I SMOKE ON THE BOARDWALK OR THE BEACH?
Sorry, you can’t. Designated smoking areas are on Beach Street, beyond the railroad tracks.

WHERE IS ALCOHOL ALLOWED?
It’s against a city ordinance to drink alcohol on the beach. It is fine on the Boardwalk but, for
safety reasons, glass containers are not allowed. Please ask for a cup at any restaurant.

HOW CAN I RIDE THE ROARING CAMP TRAIN?
Roaring Camp trains are not operated by the Boardwalk, but Guest Services and Season
Pass/Group Sales have schedules. Tickets are purchased directly from the train conductor.

WHERE CAN I GO FOR BREAKFAST?
Barbary Coast in Neptune’s Kingdom and Boardwalk Bowl both open at 9:00 a.m.

CAN YOU RECOMMEND A GOOD HOTEL?
The Carousel Beach Inn is located across Beach Street from the Carousel. The Sea & Sand Inn is
located on W. Cliff Drive at the end of Bay Street.